Privacy Statement

This Privacy Policy explains how King Chance collects, uses, stores and protects the personal information of players in Canada. We take your privacy seriously and provide this page to describe the types of information we gather, why we need it, who we share it with and how you can manage your data. By using our site you agree to the practices described here.

Types of Data We Collect

We collect information necessary to operate your account and provide our services. This includes personal data, technical data and transactional data.

Personal Data

Personal data includes your name, date of birth, residential address, email address, phone number and government ID where required for verification. We also collect payment details when you deposit or withdraw funds and any information you provide when contacting support.

Technical Data

Technical data covers device and connection information such as IP address, browser and operating system, device identifiers, location data inferred from IP, and usage data like pages visited and session times. This helps us secure accounts and improve site performance.

Transactional Data

Transactional data covers deposits, withdrawals, bets, game history, bonuses used and account balance changes. We retain records of transactions to resolve disputes, detect fraud and comply with legal obligations.

How We Use Your Information

We use collected information to create and manage your account, process payments, verify identity, provide customer service, detect and prevent fraud, and meet legal and regulatory requirements. We also use aggregated, non-identifying data to analyse site performance and improve our services.

Data Protection Practices

We protect your information using standard security measures including encryption in transit, access controls and secure servers. Access to personal data is limited to authorised staff and trusted service providers who need it to perform their duties. While we strive to protect your information, no online transmission is completely secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, keep you logged in, measure site usage and deliver relevant content. Third-party analytics and advertising providers may place their own cookies. You can manage cookie preferences through your browser or account settings.

Information Sharing and Third Parties

We may share information with payment processors, identity verification providers, game and platform suppliers, analytics vendors and legal or regulatory authorities when required. We do not sell your personal information. Transfers to third parties are made under contractual safeguards and, where applicable, appropriate cross-border protections.

User Rights

Canadian users have rights to access and correct their personal information, request deletion where permitted by law, and withdraw consent where applicable. You may also request a copy of your transactional data.

Access, Correction and Deletion

To access, correct or request deletion of your personal information, log in to your account and update your profile where available or contact us at [email protected]. We will respond to verifiable requests and may need to retain certain information for legal or compliance reasons.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the site after changes indicates acceptance of the revised policy.